Please note that this is your Trade In account and not your My Vodafone account

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FAQ's

  • How do I send my device to you?
  • Do I need to insure my device when I send it?
  • Can I trade in any device?
  • How many devices can I trade in?
  • Do you need my device’s charger or accessories?
  • What happens to my device when I send it in?
  • Where do I send my device?
  • How long will my payment take?
  • How will you know it’s my device?
  • How do I know what model of mobile device I have?
  • How can I find out the memory size of my iPhone?
  • What is the definition of a device in ‘full working order’?
  • Do you accept broken devices?
  • What if my device is not in full working order?
  • Can I send my Apple device if it’s locked to an iCloud account?
  • What is ‘water damage’?
  • How do I know whether my device's display is damaged?
  • Why is the amount I’ve been offered different to the amount you quoted?
  • How do I track the status of my trade in?