Vodafone Trade-In (Online Only) Terms and Conditions

Here are the terms and conditions for trading in your device (“Trade-In Device(s)”) online at Vodafone.co.uk in return for a one-off payment (“Trade-In”). We recommend that you read these terms carefully before using the site and completing your trade-in request (“Trade-In Order”). These terms explain in full how to make sure that you get paid correctly for your Trade-In Device, and without undue delay.

On the checkout page, you will need to tick the box indicating that you accept these terms and conditions. If you don't wish to accept them, unfortunately you won’t be able to trade in your Trade-In Device with us.

For any questions on Vodafone Trade In, please take a look at our FAQs.

The site and services are operated by Ingram Micro on our behalf. When using this site to sell your device, you will be forming a contract with Vodafone – you can find our full company information at the end of these terms.

Consumers (individuals using the site for personal and non–commercial reasons)

In these terms, "consumer" means an individual who is not a business, not holding themselves out as a business nor selling devices in the course of a business. By placing a Trade-In Order you agree that:

• You are resident in Great Britain or Northern Ireland; and
• You are accessing the site from that country; and
• You are at least 18 years old.

If you are a consumer, these terms will not affect any rights you may have under any law and which we can't exclude.

Your obligations

Trade-In Devices must arrive at our warehouse within fourteen (14) days of the date of the quotation. If they arrive later we'll offer the lower of (i) the quote price or (ii) the then–current price on the site on the day the Trade-In Device(s) reach the warehouse, subject to the "Full Working Order" section below. For more detail on adjusted quotes, please see “Trade-In Device returns and adjusted quotes” below.

Your SIM(s) and data

It's your responsibility to remove the SIM and any content or data from your Trade-In Device before sending it to us. These can contain private information, and may enable unauthorised use of mobile network services.

If you fail to remove your SIM or any data or content from your Trade-In Device, you agree that we're not responsible for any claims, losses or damages relating to the use of the SIM or any data or content arising before, or after, we receive the Trade-In Device(s) you've sent us.

Please don't forget, we won't return any SIM that we receive.

We're not responsible for protecting any information on the Trade-In Device and, once it has been sent to us, it's not possible for you to obtain any content from the Trade-In Device – whether stored on the Trade-In Device or memory card. We strongly recommend you back up such content before sending your Trade-In Device to us.

Full Working Order

What is meant by Full Working Order?

• The Trade-In Device must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touchscreen devices should be included if the Trade-In Device was originally supplied with one).
• The Trade-In Device must be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must work (e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All connection sockets should work, all microphones and speakers should work, and the (IMEI) label should be intact.
• The display must be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touchscreens should be free from major scratching.
• The Trade-In Device must be free from water damage (and signs of water damage as signified by the manufacturer's water damage indicators). Please note that any liquid that gets inside your device will cause serious permanent damage. Sometimes a device will continue to work after liquid has got in but more than likely it will stop working within 1 or 2 months. There are tell–tale indicators on some devices alerting engineers to water damage.
• If the Trade-In Device has a flip or slider mechanism, it should open and close properly.
• If you are in any doubt, you are advised to contact us first before sending in your device.

We do accept accessories such as chargers and headsets but these do not increase the value of your Trade-In Order.

Ingram Micro working to our guidelines will decide if a Trade-In Device is in Full Working Order. If your Trade-In Device is assessed as not being in Full Working Order, the options open to you are set out in the "Device Returns and Adjusted Payments" section below.

Wrong make and model

Should you return either a prototype, or a different model than that quoted on your Trade-In Order, we will offer an amount for the returned model based on the price displayed on the site on the day the model or prototype is returned. For more detail on adjusted quotes, please see “Trade-In Device returns and adjusted quotes” below.

Lost, Blocked or Stolen devices and Fake devices

Lost, blocked or stolen devices are devices that have been reported as either lost, blocked or stolen in any of the stolen asset registers maintained by CheckMEND which is operated by Recipero Limited at http://www.checkmend.com

Trade-In Devices which are lost, blocked or stolen will be dealt with in accordance with Home Office guidelines; Trade-In Devices will be held pending a claim from the Police, an insurance company or the registered owner and no amounts will be paid to the person who sent the Trade-In Devices to us.

Fake devices are counterfeit devices which are manufactured to resemble products made by another company in breach of copyright and intellectual property rights. We will make no payments to customers for fake Trade-In Devices.

We will inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud. We may reclaim any money paid to you if it is discovered within three (3) months of the return of a Trade-In Device that the Trade-In Device has either been reported lost, blocked or stolen by the (seller of the Trade-In Device), or the Trade-In Device is discovered to be a fake Trade-In Device.

Apple devices locked to an iCloud account

Vodafone Trade-In does not accept Apple iPhones and iPads that are activation locked via an iCloud account. If we receive, a Trade-In Device that has any security settings remaining on the Trade-In Device such as Find My iPhone we will provide you with a re-quote of £0.

Box Breaking

We may refuse to pay for any Trade-In Devices which we believe are derived from Box Breaking. Our definition of Box Breaking is where a business or individual purchases a device with the intention of reselling the device and has no intention of using the device and SIM together as was the original intention of the mobile phone network whose SIM was provided with the device.

Trade-In Device returns and adjusted quotes

Once your Trade-In Devices(s) has been received and inspected, we will contact you either by email or text (depending on the contact details you have provided as part of your order) to confirm the amount we will offer for them (as adjusted, if necessary, by our decision in accordance these terms). We may adjust a quote if the Trade-In Device we receive differs from what you stated in your Trade-In Order. This can either be because it is a different make or model, is in a different condition or is blocked, lost or stolen. Details of the adjustments that you may receive are shown in the "Deductions" section.

If we have offered you a revised amount and you do not reply within three (3) days we will pay you the revised amount. We are not responsible if emails are not received because of reasons outside of our reasonable control, for example spam email or junk filters.

If you choose to decline the offer within the three (3) day period, you may ask us to return the Trade-In Device(s) to you. Please be aware, Trade-In Devices will not be returned after this three (3) day period.

Additional accessories that have been sent in with your Trade-In Devices which have not been requested by us cannot be returned.

Deductions

Payments

During the checkout process, you'll be asked to select a payment method for your Trade-In Device(s). This payment method cannot be changed once the Trade-In Order has been placed or accepted by us.

We provide payments to you as follows:

Same day money transfers payments (BACS payment) – within three to five days of receipt and inspection of your Trade-In Device(s).

Please note that payments will only be made using the details given during the checkout process.

All valuations and payments include VAT unless otherwise stated.

Postal damage and loss

We are not responsible for any loss or damage incurred to your Trade-In Device(s) from the time they leave you until they are received at the warehouse.

For each package you send us it is your responsibility to:

• Ensure it is adequately insured for loss or damage during delivery, and
• Ensure that it is adequately physically protected.

You may want to look at our Posting Tips for recommendations on returning your Trade-In Device.

Your personal information

Please read our Privacy Policy for more information about why and how we store and use your personal information.

Events outside of our control

Unfortunately sometimes things happen which we can't control. We will not be liable or responsible to you for any failure or delay in providing the services or meeting any of our obligations under these terms caused by events outside of our reasonable control or due to our compliance with any applicable laws or regulations.

When does the contract start?

Nothing on this site constitutes an offer by us to sell or purchase any goods or services from you. Where you send us Trade-In Device(s), this shall constitute an offer by you to sell the Trade-In Devices to us. No contract will be formed until we accept your offer. Our acceptance may be in one of three ways:

• by making a payment to you within the time frame set out under the "Payments" section above; or
• when three (3) days have passed since we contacted you with a revised amount for your Trade-In Device(s)in accordance with the section "Device returns and adjusted payments" and you have not contacted us; or
• if a payment amount is agreed in writing between us.

Information on this site and other general matters

The site, and in particular prices, are updated from time to time. You should check the site and read these terms to ensure you have the latest information.

This site and services are supplied to you on an "as is" basis and we make no warranties, express or implied, regarding their satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security or that they are free from error. We try to ensure that the information within the site is accurate, but your access to the site and services and any action you carry out on the basis of information you obtain from the site is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.

The inclusion of links on this site to third party sites not controlled by us does not imply any endorsement by us of such sites. We accept no responsibility for such third party content, services and sites.

We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to:

• your use of, reliance upon or inability to use the site or content;
• any circumstance that is outside of our reasonable control; and
• any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you. Nothing in these terms is intended to exclude or limit our liability for death or personal injury, fraud or any other liability which we may not by law exclude or limit.

Site disclaimer

Whilst we endeavour to ensure that the information on this Site is correct, we do not warrant the accuracy and completeness of the material on this Site. We may make changes to the material on this Site, or to the products and prices described in it, at any time without notice. The material on this Site may be out of date, and we make no commitment to update such material. The material on this Site is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Site on the basis that we exclude all representations, warranties, conditions, and other terms, which, but for these terms might have effect in relation to the Site.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Site), and any group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Site, any Sites linked to this Site or the material on such Sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any Sites linked to this Site, which exceeds the Trade-In Device’s valuation as provided by or agreed by us.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Consumer Rights Act 2015); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Contact us

If you have any questions about this site or the services we provide, you can get in touch with us using the details below: Vodafone Limited, registered in England number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Version: October 2020